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13 tips how to improve your customer support

In this video tutorial by Provide Support Live chat, you will find some guidelines on how a service agent can best handle the major key points in a live chat conversation. This video will be informative for entry-level customer support specialists as well as professionals.

8 ways to say no to customers with examples

In any customer interaction, it is not easy to say “no” and continue a smooth conversation. In this video tutorial you will find 8 useful tips how to say “no” without ruining your customer’s trust.

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