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Fonctionnalités

Voyez les informations détaillées sur les fonctionnalités du service Provide Support. Fenêtre de chat en direct personnalisable intégrée, surveillance des visiteurs en temps réel, app d'agent de chat native avec correcteur orthographique, statistiques de chat, et beaucoupt d'autres.

Téléchargez la présentation des fonctionnalités Provide Support

Widget de Chat en Direct

Add a live chat widget to your website to let your customers contact your customer service team by clicking a chat button on your website

Surveillance en temps réel

Keep track of customers browsing your website in real time. View results in a convenient visitor list or on a world map.

Statistiques de chat

Generate reports on your agents’ performance and success. Get basic traffic information and details on the referral sources.

Personnalisation

Change your chat window to match your website look and feel. Choose best live chat icons for your site and update your pre-chat and offline forms.

Routage de chat

Select most productive for your team chats routing method: to all agents, random, based on their load or order they log into their agent apps.

Gestion des agents

Assign your agents to specific departments, make their profiles personal by uploading agent photos and adding email addresses.

Messages prédéfinis

Set or import the list of answers to most frequently asked questions. You can assign it to all departments and agents or create separate lists for them.

Retranscriptions du chat

Get live chat conversation to your email address and send transcripts with missed chats to a separate email address.

Formulaire pré-chat

Customize the list of questions you want to ask your customers before they start chatting with you. Create custom drop down lists.

Enquête de chat a posteriori

Do not wait for a feedback, ask for it right after your chat conversation and monitor your agents success in your agent stats app.

Formulaire hors ligne

When your chat or specific department is offline, you can offer your customers to fill out the offline form, which will be sent to your email address.

Eye Catcher

Draw attention of your customers to the live chat button on your website by adding your custom greeting which will appear in a text bubble.

Invitation proactive

Invite customers who are browsing your website to chat with you. Customize live chat invitation to match your website color scheme.

Filtrage des propres adresses IP

Filter out your company's and individual agents' IPs from your real time monitoring results. Avoid confusion while sending proactive invites.

Transfert de fichiers

Send files of any format during the chat. Preview media files both in agent app and chat window. Restrict sending potentially harmful file types.

Blocage IP

Block IP addresses of visitors who contact your customer service team with purposes of abuse and flood.

Blocage de site Web

Prevent abuse of your customer service team by blocking certain website URLs where your live chat account is used illegally.

Blocage de pays

If your company works only with specific countries, you can allow access to live chat only from those countries by adding them to the allowed list.

Déconnexion forcée des agents

If your agents forget to log out of their agent apps, you can do this remotely by logging them out with help of Forced Logout feature.

Intégration de Google Analytics

In addition to agent stats, you can take advantage of live chat integration with Google Analytics by adding your UID to the account settings.

Correcteur orthographique

Correct grammar and spelling show the professional level of your customer service team. Enable spell checker in your live chat agent app.

Paramètres régionaux

Select language customization for your account, time zone and proper email encoding for chat transcripts and offline messages.

Messages système

Update your company welcome and offline messages as well as other messages which appear automatically on specific events.

New Chat Message Alert

Your customers will not forget about their chat with new chat message alert which appears next to your live chat button together with the latest message.

Chat en Direct d'entreprise

Great live chat features for large corporations. Convenient agents and chats management. Volume discounts and flexible payment options.

Online Presence Monitoring

Get alerts on your live chat availability. You can get an email notification when your chat is offline and when it goes online

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