Live Chat Security Features

By default, secure connection is enabled in all new accounts. For existing accounts it can be easily enabled in the account settings. With secure connection enabled, all chat data is sent and received through an encrypted channel. Your clients will see a lock in the right bottom corner showing that the chat session is handled via industry-strength secure connection.

Both chat transcripts and offline messages are emailed through a secure channel. Within 15 minutes after the operator has closed the chat session, a chat transcript is sent by email according to the account settings. Chat transcripts emailing option for clients can be enabled or disabled from the account settings. If the option is enabled, visitors would be able to request transcript sending by clicking special icon in their chat window.

Sometimes website visitors send in chat malicious files which can negatively impact your network security. To protect live chat agents from downloading harmful files, you can restrict file transfer and allow sending only images or block unsafe files such as archives, executables or documents.