To integrate live chat with Wix website and make it fully functional with correct real time monitoring results you need to add it to Tracking & Analytics section, which is accessible only for websites with Premium Plan enabled.
Get your live chat button code on the My Account / Chat Button Codes page in your Provide Support account Control Panel. Copy "Chat Button Code for Wix Websites" there.
Log into your Wix Site Dashboard.
Follow there Settings / Advanced Settings / Tracking & Analytics
Click "New Tool" and choose "Custom" from the list
On "Add a New Tool" form paste the chat button code into "Paste the code snippet here" field
Choose pages you would like to display your chat button at. You can either display your chat button on all pages or select specific pages from the list.
If you wish to add the chat to all website pages, select "Load code on each new page" option, this way real time monitoring will work properly.
In the "Place code in" section choose "Body - end"
